Snapshots | Projects & Illustration
Various
Various Projects
While some projects in my portfolio are explored in great detail, like Westpac and Noggin, this section showcases a series of snapshots from other engagements I’ve worked on throughout my career. These highlight my ability to quickly adapt UX methods across different industries and problem spaces, from government digital services to psychometric assessments to aviation design refinements.
These extracts provide a glimpse into how I apply research, iteration, and design thinking in diverse contexts. I’ve also included a few original illustrations, reflecting the creative versatility I bring to projects beyond UX delivery.
Research & Service Design for the Digital Transformation Office - Government
As part of a government engagement with the Digital Transformation Office (DTO), I researched how overseas students experienced their journey in Australia: from pre-arrival planning through to post-study life. Our goal was to uncover pain points across key government touchpoints (e.g., visas, TFN, driving permits) and provide actionable insights for service improvement.
My Role
Working in a team of six, I conducted student interviews, synthesised findings into personas and journey maps, and visualised outcomes in a clear set of artefacts. I also helped present results back in weekly stakeholder sessions, ensuring the department could act quickly on emerging insights.
This project highlighted my ability to turn qualitative research into practical design tools, a skill I apply across both contracting engagements and freelance work.
Added Insight - Redesign of Assessment modules
Project & Problem
Added Insight who’s recruitment platform is used by many New Zealand and Australian based companies (Bank of New Zealand, Vodafone) wanted to modernise a legacy recruitment platform used for assessing candidates’ skills and personality traits. The applicant-facing experience felt outdated and clunky and created unnecessary friction during assessments, impacting candidate engagement and completion rates.
My Role
As Lead UX/UI Designer, I combined my BSc (Hons) Psychology background with my visual design expertise to reimagine the applicant interface. I conducted usability testing with 5 participants, documenting issues and observing behavioural patterns to inform design decisions.
Process & Outcome
I produced three redesigned interface concepts, iterated based on client feedback (presented via remote workshops with the New Zealand team), and ultimately delivered a refreshed assessment platform with a new, industry-adaptable style. The redesign included customisable welcome screens for different sectors, modern UI patterns, and a more intuitive flow with a transparent colour-coded progress indicator, resulting in a candidate experience that felt professional, modern and engaging.
Qantas - Research & UI Design
During my 6-month consultancy at Qantas, I was responsible for leading research and UI design improvements for the Frequent Flyer mobile app. The focus areas were Login, core features and payment options—all critical to the day-of-travel passenger experience.
To uncover priorities, we conducted in-depth interviews with Frequent Flyers and ran card-sorting activities to understand what mattered most.
Example statements included:
Login: “I want to log in without needing to enter my Frequent Flyer number.”
Features: “I want to be able to change my flight via the app.”
Payments: “I want to upgrade my seat using points.”
These sessions were recorded, analysed, and presented back to Qantas product owners, providing evidence-based recommendations on feature priorities.
In parallel, we ran guerrilla testing at Sydney Airport, approaching passengers waiting to board and offering small incentives to test prototypes. This gave us direct, in-context feedback on terminology, navigation, and micro-copy, which we iterated into the UI.
By blending structured research, rapid prototyping, and live airport testing, we delivered clear, actionable insights that informed Qantas’ product roadmap and improved the app’s usability for thousands of travellers.
Creative Artwork
Alongside my UX and product design work, I’ve always kept up a personal practice of illustration and visual experimentation. The pieces shown here were created mainly in Adobe Illustrator and sold across various online platforms.
While these artworks stand apart from my client projects, they represent the same curiosity and creativity I bring to my professional practice, exploring typography, composition, and visual storytelling in a more playful, expressive format.
Including this snapshot of my artwork highlights my ability to think creatively across different mediums and shows how I enjoy applying design principles not only to solve problems but also to create engaging visual experiences.